204 Privacy Policy — User Personal Data Protection
Your privacy is our priority. This document explains how 204 collects, uses, stores, and protects your personal information when you use our online betting platform.
Effective date: 1 January 2026
1. Information We Collect
When you register or use the 204 platform, we collect various types of information to ensure a safe, seamless, and relevant user experience. The types of information collected include:
Account information: full name, date of birth, email address, phone number, and identity verification details required during registration or eligibility checks.
Device and browser information: IP address, device type (Android, iOS, laptop), operating system version, web browser type, and screen resolution. This information helps us optimise the platform display for your device.
Local payment information: transaction details in MYR including payment methods used (FPX, eWallet), deposit and withdrawal amounts, and transaction timestamps. We do not store your banking PIN or password.
Usage data: in-platform activity records such as games played, bets placed, pages visited, and session duration.
Cookies and tracking technologies: small files stored on your device to maintain login sessions, save language preferences, and analyse usage patterns.
2. How We Use Your Information
204 uses the information collected solely for legitimate purposes directly related to platform operations. The primary purposes for using this information are as follows:
- Processing account registrations and verifying user identities to ensure security.
- Processing MYR deposits and withdrawals and resolving any transaction issues.
- To provide effective customer support and address any complaints or enquiries.
- Sending important account notifications such as transaction confirmations or security alerts.
- To comply with legal requirements, fraud investigations, or requests from authorised authorities.
- Analysing usage patterns to improve platform performance, interface design, and game offerings.
- Keeping users informed about promotions, new offers, or platform updates that may be of interest — provided you have given consent to receive marketing communications.
204 will not use your information for any purpose not stated in this policy without first obtaining your consent.
3. Cookies and Tracking Technologies
The 204 platform uses cookies and similar technologies to enhance the user experience. The types of cookies we use include:
- Session cookies: keeps you logged in throughout your session so you don't have to re-enter your password each time.
- Preference cookies: saving your language preferences, display settings, and other options you have configured.
- Analytics cookies: collects anonymised data on how users interact with the site, helping us improve the platform's design and performance.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some areas of the 204 platform.
4. Data Storage, Security and Sharing
Data Storage and Security
All personal information collected by 204 is stored on servers protected with SSL encryption and strict security measures. We apply limited access controls to ensure that only authorised personnel can access sensitive user data.
Account and transaction information is retained for as long as necessary to fulfil the original purpose of collection and to meet applicable legal requirements. Once no longer needed, data will be securely deleted or anonymised.
Sharing Information with Third Parties
204 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your consent. However, there are certain circumstances where information may be shared:
- Payment service providers: transaction details that need to be shared with FPX or eWallet payment processors to complete your MYR transaction.
- Legal compliance: where 204 is required by a court order, law enforcement authority, or regulatory body to disclose certain information.
- Technical service providers: hosting, analytics, or IT support providers bound by strict confidentiality agreements, who process data solely on 204's instructions.
5. User Rights and How to Contact Us
As a 204 platform user, you have the following rights regarding your personal information:
- Right to Access: you have the right to request a copy of the personal information we hold about you.
- Right to Rectification: if any information is inaccurate or outdated, you have the right to request a correction. Users can update basic details directly through the account settings on the platform.
- Right to Erasure: under certain circumstances, you have the right to request deletion of your personal information, subject to legal requirements that obligate us to retain specific records.
- Right to Withdraw Consent: you may withdraw your consent to receive marketing communications at any time through your account settings or by contacting us.
Privacy Policy Updates
204 reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices or applicable legal requirements. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after such changes constitutes acceptance of the updated policy.
Contact Us
For any enquiries, data access requests, or privacy-related complaints, please reach out to the 204 team by email at: [email protected]. You may also refer to our FAQ page our FAQ page for further information. We aim to respond to all privacy enquiries within three business days.